1. Are the products sold on ShopValley authentic?

Yes. All products sold on ShopValley are 100% authentic and original. We source supplements from trusted international suppliers and reputable global brands. We do not sell counterfeit or fake products.

2. Are your supplements imported?

Most of our supplements are imported from international markets, including the USA. Product origin and manufacturer details are mentioned on individual product pages whenever available.

3. Are supplements safe to use?

Dietary supplements are generally safe when used as directed. However, supplements are not medicines. Always consult a qualified healthcare professional before starting any supplement, especially if you have a medical condition or take medication.

4. Do you provide medical advice?

No. ShopValley does not provide medical advice. All information on our website is for general informational purposes only and should not replace professional medical consultation.

5. How do I place an order on ShopValley?

1. Choose your desired product
2. Add it to your cart
3. Proceed to checkout
4. Enter your delivery and contact details
5. Confirm your order

You will receive confirmation once your order is placed successfully.

6. What payment methods do you accept?

We offer secure and convenient payment options. Available payment methods are displayed during checkout and may include Cash on Delivery (COD) and online payment options, depending on your location.

7. Do you deliver all over Bangladesh?

Yes. ShopValley delivers products across Bangladesh using reliable courier partners.

8. How long does delivery take?

• Inside major cities: 1–3 working days
• Outside major cities: 2–5 working days

Delivery time may vary due to courier operations, weather conditions, or public holidays.

9. Can I cancel or modify my order?

You may request cancellation or modification before the order is shipped. Once an order has been dispatched, changes may not be possible. Please contact our support team as soon as possible.

10. What is your return and refund policy?

Returns and refunds are handled according to our Return & Refund Policy. Please review that page for detailed conditions, eligibility, and procedures.

11. What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect product, contact our support team immediately with your order details and relevant photos. We will assist you according to our policy.

12. Do supplements guarantee results?

No. Individual results may vary depending on age, health condition, lifestyle, and consistency of use. ShopValley does not guarantee specific outcomes from any supplement.

13. Is the product information on your website accurate?

We strive to keep all product information accurate and updated. However, manufacturers may change ingredients or packaging without prior notice. Always read the product label before use.

14. Is my personal information safe on ShopValley?

Yes. We value customer privacy and handle personal information according to our Privacy Policy. Your data is used only for order processing and customer support.

15. How can I contact ShopValley support?

You can reach our support team through our Contact page. We aim to respond as quickly as possible during business hours.