Last Updated: November 24, 2025
Welcome to ShopValley.com.bd (the “Website”), an online marketplace for supplements, organic food, herbal products, cosmetics, and lifestyle goods in Bangladesh. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our Website, mobile application, or interact with us.
By using ShopValley.com.bd, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and enhance our services:
1.1 Personal Information
- Full Name
- Phone Number
- Email Address
- Delivery Address
- Gender (optional)
- Date of Birth (optional)
- Payment information (only for processing transactions, not stored by us)
1.2 Non-Personal & Technical Information
- IP Address
- Browser & Device Information
- Location Data (approximate)
- Cookies & Tracking Data
- Usage Activity (pages visited, clicks, cart actions, etc.)
2. How We Collect Information
We collect information in the following ways:
- When you create an account
- When you place an order
- When you fill out forms, surveys or contact us
- From Cookies & analytics tools
- Through Facebook Pixel, Google Analytics, WhatsApp Business, and other tracking tools
3. How We Use Your Information
We use your data to:
- Process and deliver your orders
- Communicate with you (order confirmation, delivery updates, support, etc.)
- Improve customer experience and website performance
- Send promotional offers, product updates, and newsletters (only if subscribed)
- Prevent fraudulent activity or misuse of the platform
- Customize advertisements on Facebook, Google, Instagram, YouTube, WhatsApp, TikTok etc.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information.
However, we may share necessary data with:
- Delivery service providers & couriers
- Payment gateway providers
- Customer support tools
- Third-party analytics & advertising platforms (e.g., Google, Meta/Facebook, TikTok Ads) for remarketing and ad personalization
All third-party partners are obligated to protect your data and cannot use it for their own purposes.
5. Cookies and Tracking Technologies
We use cookies to:
- Remember your login preferences
- Save your cart and browsing activities
- Customize content and advertisements
- Improve site performance and security
You can manage or disable cookies through your browser settings.
6. Data Security
- We use SSL (Secure Sockets Layer) to protect transactions.
- We implement encryption, firewalls, and anti-malware tools.
- Payment details are processed securely through trusted gateways and are not stored by ShopValley.com.bd.
Despite our efforts, no system is fully secure. You share information at your own risk.
7. Payments
Payments may be made through:
- Cash on Delivery (COD)
- Mobile Payment (Bkash, Nagad, Rocket, etc.)
- Debit/Credit Cards (via secure gateway)
We do not store your bank card details.
8. Retention of Information
We retain customer details for:
- Legal obligations (e.g., tax & invoice records)
- Customer service & order history
- Warranty & refund purposes
You may request removal of your personal data after delivery completion (except legally required records).
9. Your Rights
You have the right to:
- Request access to your data
- Correct or update your information
- Deactivate or delete your account
- Unsubscribe from promotional emails/SMS/WhatsApp notifications
- Withdraw consent for ad targeting or remarketing
To do so, contact us at:
support@shopvalley.com.bd
+8801998173703
10. Third-Party Links
Our website may include links to third-party platforms. We are not responsible for their privacy practices or content.
11. Policy Changes
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date. Continued use of our services indicates acceptance of the updated policy.
12. Contact Information
If you have any questions regarding this Privacy Policy, please contact us at:
ShopValley.com.bd
Dhaka, Bangladesh support@shopvalley.com.bd +8801998173703
www.shopvalley.com.bd